Information We Collect and How We Use It
Zenevate may collect personally identifiable information, such as your name, email address, home address, and phone number. If you purchase Zenevate products or services, we collect billing and credit card information through interfaces of our reputable financial partners such as Stripe and Apple Pay. This information is used to complete the purchase transaction, and we do not store your credit card information on our servers. Zenevate may also collect anonymous demographic information, which is not unique to you, such as your age, gender, household income, political affiliation, race, religion, or geographic location. We may gather additional personal or non-personal information in the future.
In order to provide to you, and to your instructor if you are subscribed as a Member to Zenevate, your video-watching history, Zenevate records information about the videos you watch.
Information about your computer hardware and software may be automatically collected by Zenevate. This information can include: your IP address, location, browser type, domain names, access times referring website addresses, the pages you visit, the features you use, and the actions you take while using the service. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Zenevate website and applications.
Zenevate encourages you to review the privacy statements of websites you choose to link to from Zenevate so that you can understand how those websites collect, use and share your information. Zenevate is not responsible for the privacy statements or other content on websites outside of Zenevate.
Use of your Personal Information
Zenevate collects and uses your personal information to operate its website and applications and deliver the services you have requested. If you are a Member subscribed to an instructor’s channel on Zenevate, information about your activity on Zenevate will also be shared with your instructor in order to help the instructor improve their content offerings and interactions.
Zenevate may also use your personally identifiable information to inform you of other products or services available from Zenevate and its affiliates. Zenevate may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Zenevate DOES NOT sell, rent or lease its customer lists or any data or information whatsoever to third parties.
Zenevate may keep track of the websites and pages and mobile application screens our users visit within Zenevate, in order to determine what Zenevate services are the most popular. This data is used to customize content within Zenevate to customers and develop the best user experience possible.
Zenevate will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Zenevate or the site; (b) protect and defend the rights or property of Zenevate; and/or, (c) act under exigent circumstances to protect the personal safety of users of Zenevate, or the public.
The Zenevate website and applications may use “cookies” and tracking tokens to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Zenevate pages, or register with Zenevate services, a cookie helps Zenevate recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Zenevate page, the information you previously provided can be retrieved, so you can easily use Zenevate features.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Zenevate services or websites you visit.
Use of Analytics SDKs
Zenevate utilizes Analytics SDKs in Zenevate mobile applications to help personalize your app experience and to aggregate information about its users’ behavior in order to improve the applications as a whole. Analytics SDKs provide tracking tools within applications to understand which ages you visit, which features you use, and which actions you take in Zenevate. Zenevate does not collect, store, process or transmit any Sensitive Personal Information defined as any of the following: (i) credit, debit or other payment card data subject to the Payment Card Industry Data Security Standards (“PCI DSS“); (ii) patient, medical or other protected health information regulated by the Health Insurance Portability and Accountability Act (“HIPAA“); (iii) any information deemed to be “special categories of data” of an EU resident (prior to May 25, 2018, as such term is defined in EU Data Protection Directive 95/46/EC; and on and after May 25, 2018, as defined in European Union Regulation 2016/679) or (iv) any other personal or sensitive information subject to regulation or protection under the Gramm-Leach-Bliley Act, Children’s Online Privacy Protection Act or other Laws.
Security of your Personal Information
SSL has been implemented on Zenevate websites. While this encrypts all communication between Zenevate and you, it will not prevent data theft if your computing device is compromised. You agree not to hold Zenevate accountable in the instance of this unfortunate event.
Users Under 18
Zenevate’s content is not directed at users under eighteen (18) and if you provide information about yourself as a user of Zenevate, you are representing that you are at least eighteen (18) years of age. Zenevate does not knowingly collect personally identifiable information from anyone under the age of eighteen (18). If you are under the age of eighteen (18), you must ask your parent or guardian for permission to use Zenevate websites or applications and may not use them without your parent or guardian’s consent.
California Online Privacy Protection Act Compliance
Because Zenevate values our Users’ privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of Zenevate may make any changes to their information at any time by logging into their account and going to the “Account Settings” and then choosing “Personal Data.”
Opt-Out & Unsubscribe
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Zenevate by emailing us here: unsubscribe@Zenevate.com
Changes to this Statement
Effective as of April 24, 2018.